Number Portability and IVR

Please provide feedback on the following questions. This information is necessary to clearly understand the need(s) of the IVR application as it applies to Number Portability, and to proceed with development.

1. Currently, the IVR application (according to the requirements and LLC contract) is required to provide:

* User Authentication

* Notification of NPAC Closures and/or Outages

Please list additional applications of Interactive Voice Response that you would like to see available on the NPAC IVR.

2. How many transactions per call would you like to perform?

3. Who, other than the Service Providers will need access to information via the IVR?

4. How should these non-S.P. users

- access the IVR?

- be billed?

5. Currently, 1-888-NPAC HELP will access the IVR. Is there a need for another (separate) number for "other" parties accessing information?

6. How many of your users will be accessing the IVR?

7. How often will they be accessing the IVR?

8. How many transactions will they request per call?