ILLINOIS LNP ISSUE IDENTIFICATION FORM

ISSUE TITLE:	Maintenance Contacts	ISSUE #:  0030

COMMITTEE ASSIGNED:	DATE SUBMITTED:  2/7/96

ISSUE ORIGINATOR:	Lorin Pollock 	RESOLUTION DATE:  6/19/96

COMPANY:  Sprint LTD (Illinois)	TEL #: (847) 698-8894

REQUESTED RESOLUTION DATE:  	FINAL CLOSURE:  

	1.	ISSUE STATEMENT:  Each Service Provider must provide a 7x24 contact telephone number for maintenance and emergencies.

	2.	SUGGESTED RESOLUTION OR OUTPUT/SERVICE DESIRED:  Complete SP contact list will exist in the LNP Operations document.

	3.	OTHER IMPACTS:  (4/24/96) Issues #5 and #29 are related.

	4.	ISSUE DISCUSSION:  (2/7/96) Issue accepted.  Ranked as priority 1 of 10.  B. Bishop will take issue to the ICC oversight committee.
(2/28/96) Proposed that NPAC SMS administer 7x24 contact numbers for all service providers.  B. Bishop will contact NPAC for discussion.  
(4/24/96) Propose that SMS NPAC provide an “Interactive Voice Response” (IVR) system that identify the Service Provider Contact name and number when a telephone number is keyed.  Issue will remain open until IVR resolution is obtained.

	5.	RESOLUTION:  (6/19/96) Issue closed pending IVR providing service provider and contact telephone number.

	6.	IMPLEMENTATION STATEMENT: